Case study
StormBridge Claims Desk
Claims Operations Management Platform
My role: Business Manager, Product Owner, Workflow Designer, and Low-Code Application Implementation Lead
01The business challenge
Claims work for roofing and restoration contractors involved many moving parts — intake, documentation, reviews, status updates, and contractor communication — without one central place to manage the lifecycle.
02The opportunity identified
A dedicated platform could centralize claims intake and tracking, give contractors their own portal, and give management clear visibility into status and next steps.
03My approach
I led discovery of business requirements, mapped the claims process end to end, designed the workflow architecture and role structure, and implemented the application with low-code tools — followed by testing, refinement, and ongoing improvement.
04The system designed
A role-based platform connecting a contractor portal with internal review workflows, document organization, notifications, and management dashboards.
05Key functionality
- Contractor-facing claims intake
- Centralized claims tracking
- Claims lifecycle management
- Documentation and file organization
- Internal review workflows
- Contractor portal
- Role-based permissions
- Notifications and operational communications
- Management dashboards
- Claims status visibility
06My individual contributions
- Business requirements discovery
- Process mapping and workflow architecture
- Application design and user experience considerations
- Product ownership and prioritization
- System implementation using low-code tools
- Designed the company branding based on owner input
- Testing, refinement, and operational process improvement
07Business impact and adoption
The platform is live and in active use, and continues to evolve as operational needs are identified — demonstrating end-to-end ownership from problem identification through launch and iteration.
Built through business-led, low-code application development and implementation.