Experience
Professional experience
StormBridge Claims Services
Business Manager · Remote
- Business operations
- Claims workflow development
- Custom platform ownership
- Technology implementation
- Process improvement
- Contractor-facing operational systems
- Cross-functional coordination
Midtown Property Management
Property Manager · Remote
- Property operations
- Tenant communications
- Maintenance coordination
- Vendor management
- Digital process improvement
- Property management platform development
- 216-user platform adoption
The Loft
Front of House Manager · Columbus, Georgia · 2017–2022
- Hospitality leadership
- Team management
- Customer experience
- Scheduling
- Operational oversight
- Kitchen management responsibilities during 2019
Carrabba’s Italian Grill
Server, Bartender & Trainer · Columbus, Georgia · 2013–2019
- Customer service
- Training
- Hospitality operations
- Point-of-sale systems
- Team collaboration
Capabilities
Technical & business capabilities
Business Systems
- Business Systems Analysis
- Requirements Gathering
- Process Mapping
- Workflow Design
- Operational Improvement
- Stakeholder Coordination
- User Acceptance Testing
- Documentation
Technology Implementation
- Low-Code / No-Code Application Development
- SaaS Implementation
- Product Ownership
- Application Configuration
- User Adoption
- System Launch Coordination
- Workflow Automation
Platforms & Tools
- Lovable
- Supabase
- Salesforce
- Microsoft 365
- QuickBooks
- Shopify
- Canva
- Resend
Design & Branding
- Complete Business Website & App Design and Development
- Company Brand Development
- Created StormBridge branding from owner input
- Created Midtown branding from owner input
- Brand positioning and visual identity
Education
Bachelor of Business Management
Columbus State University